Case studies – Quality of Service

Quality of voice and data service for a telephone mobile operator


A telecommunications operator wants to measure throughout the year the quality of service of its voice and data services as per client vision, according to the criteria of the regulation authorities and in link with the technical quality indicators and benchmark set upon them in comparison with its competitors. This analysis must complete the entire body of the quality of service measures conducted by the operator, in client or technical vision, to assure to updated its standards of quality and to improve the level of quality to its clients.