Case studies
Voice and data Quality of service for a mobile operator
Problematic
A telecommunications operator wants to measure throughout the year the quality of service of its voice and data services as per client vision, according to the criteria of the regulation authorities and in link with the technical quality indicators and benchmark set upon them in comparison with its competitors. This analysis must complete the entire body of the quality of service measures conducted by the operator, in client or technical vision, to assure to updated its standards of quality and to improve the level of quality to its clients.
Methodology
Directique has set up in place segmented measuring ways to cover the entire French territory. The upstream work has allowed …
